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1322 Mountain Glen Cir Morganton, NC 28655

828-437-7349
Owen Chester Enterprises Reviews
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Closed
  • Sun Closed

828-437-7349 | 1322 Mountain Glen Cir

CUSTOMER SERVICE

CUSTOMER SERVICE, Morganton, NC

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

coupons

Check Engine Light Special! $19.95

view coupon

*perform scan test to retrieve trouble codes
*provide detailed description of each code

(does not include repair)

  • BBB Accredited Business
  • ASE (Automotive Service Excellence)
  • Jasper
  • Advanced Auto Parts
  • NAPA
  • O'Reilly Auto Parts
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Car Care Aware

Testimonials

Excellent service. Owen Enterprise has fixed two different vehicles for me in a very efficient and satisfying manner. Explained problem, fixed, and notified via text message when cars were ready. Such a relief to find a mechanic that is honest and willing to charge only what needs to be repaired. Costs for both vehicles were very reasonable. I would highly recommend Owen if you are looking for a good mechanic! Also, very easy to find.
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