Skip To Content

1322 Mountain Glen Cir Morganton, NC 28655

828-437-7349
Owen Chester Enterprises Reviews
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Closed
  • Sun Closed

828-437-7349 | 1322 Mountain Glen Cir

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Morganton, NC

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 828-437-7349 or make an appointment online!

coupons

Check Engine Light Special! $19.95

view coupon

*perform scan test to retrieve trouble codes
*provide detailed description of each code

(does not include repair)

  • BBB Accredited Business
  • ASE (Automotive Service Excellence)
  • Jasper
  • Advanced Auto Parts
  • NAPA
  • O'Reilly Auto Parts
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Car Care Aware

Testimonials

Excellent service. Owen Enterprise has fixed two different vehicles for me in a very efficient and satisfying manner. Explained problem, fixed, and notified via text message when cars were ready. Such a relief to find a mechanic that is honest and willing to charge only what needs to be repaired. Costs for both vehicles were very reasonable. I would highly recommend Owen if you are looking for a good mechanic! Also, very easy to find.
view all reviews